PRODUCT & ORDER SUPPORT
Shipping & Delivery
To give you the best possible service, we use FedEx Ground as our shipping service across North America. Please note that the package must be accepted and signed for by someone at your delivery address.
Some remote areas can only be serviced by air delivery. In these cases, additional shipping charges may apply.
The finalized charges will appear in the final step of the checkout. These costs are calculated based on the product selection (depending on size, weight and volume) and your shipping address.
*Holiday delivery deadlines only apply for products that are in stock at the time of purchase. An additional delay of 3-5 days can occur. Please note that this is not a delivery guarantee as further delays that are out of our control may still occur.
Shipping to a PO box address
We cannot deliver to PO boxes. Please include a physical street address or highway number with your order.
International Shipping
You are responsible to pay for any duties and taxes incurred in receiving your order. PaulDesignWinders.com will not be liable for any extra charges incurred in receiving your parcel.
Tracking Your Order:
Click the link found in the confirmation email you received when your order was shipped. Please note that tracking may not be available for up to 24 hours after placing your order. These typically arrive within 2-7 days. Beyond 7 days, please contact customer service for assistance. If the tracking information indicates that your product is being returned to us or has become undeliverable, please contact us so one of our agents can assist in starting an investigation on your behalf. A delay in notifying us could result in a delay in the refunding process.
Delivery Charges
Delivery of your order is subject to the availability of our inventory and the shipping fee based on the weight of the package and your geographical location.
Your method of payment will be charged via PayPal upon submission of the online form.
If you are not home to accept delivery, FedEx will leave you a delivery notification card with further details and a pick up location. Please bring proper photo identification when you pick up your order.
Returns & Exchanges
Please note a 15% re-stocking fee applies for all returns.
You can return items purchased from our online store for refund or exchange by contacting our customer service department and receiving an RMA number. Once you have received the RMA number, there will be shipping procedure and information outlined. Shipping products back to PaulDesignWinders.com is at your own risk, please ensure a signature is required and tracking information is provided to you. Products that have been damaged during the shipping process will not be approved for return nor will the product be shipped back unless shipping is paid for.
RETURNS, EXCHANGES & REFUNDS: Within 15 days from date of purchase.
WARRANTY: There is a one year warranty from date of purchase for your product. You must provide proof of purchase in order to have your product returned. If your product does not function properly within the one year period PaulDesignWinders.com will replace your product with the same or comparable model at no charge.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, manuals and any other item or accessory provided by the manufacturer.
What you’ll need to process a return or exchange:
- The original receipts (invoices) from your purchase
- Original method of payment (If PayPal was used, your PayPal account will be credited for the return amount. There are no fees for using PayPal.)
- Original packaging and all items originally included by the manufacturer (including all manuals & accessories).
- RMA Number
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
Shipping and delivery charges are non-refundable.